​​PRIVACY POLICY

Last updated: 23 Nov 2025

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1. Introduction
This Privacy Policy explains how JolaVLC (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or use our services. We are committed to processing your data in accordance with the General Data Protection Regulation (GDPR), Spanish data protection law, and applicable international regulations, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). By using this website, you agree to the practices described in this Privacy Policy.

2. Data Controller
Silviya Pesheva
Hernandez Malillos 21, Torrent, Valencia, Spain
Email: silviapesheva@gmail.com

3. Personal Data We Collect
We may collect the following information:

a) Data you provide directly:

Name

Email address

Phone number

Message content submitted through forms

Files or attachments you upload

Project-related details you voluntarily share

b) Data collected automatically:

IP address

Device information

Browser type and version

Pages visited

Time spent on pages

Cookies and tracking technologies

c) Data from third-party services:
If you interact with us through social media or external booking platforms, we may receive information in accordance with their privacy settings.

4. How We Use Your Data
We may use your data for:

Responding to inquiries and providing customer service

Preparing offers or consultations

Managing communication related to your project

Operating and improving the website

Complying with legal obligations

Sending information you have requested

Analytics and website performance
We do not sell personal information.

5. Legal Bases for Processing (GDPR)
We process data under the following legal bases:

Consent

Contract performance

Legal obligation

Legitimate interest

6. Data Retention
We retain personal data only for as long as necessary:

Contact form submissions: up to 12 months

Client/project communication: up to 5 years (legal requirement in Spain)

Analytics data: according to third-party provider policies

Cookies: according to their expiration period
You may request deletion at any time (see Section 9: Your Rights Under GDPR).

7. Data Sharing and Third Parties
We may share data with:

Hosting providers

Analytics providers

Email and communication tools

Professional service providers (accountants, legal advisors)

Third-party cookies if you have consented
We do not sell personal information.

8. International Transfers
Some service providers may be located outside the European Economic Area. When applicable, we ensure adequate protection through Standard Contractual Clauses, adequacy decisions, or appropriate safeguards.

9. Your Rights Under GDPR (EU/EEA Residents)
If you reside in the EU or EEA, you have the right to:

Access your personal data

Request correction of inaccurate information

Request deletion of your data (“right to be forgotten”)

Object to processing

Request data portability

Withdraw consent at any time

File a complaint with your local Data Protection Authority
To exercise your rights, contact us at: [your email].

10. Cookies and Tracking Technologies
We use cookies to improve website functionality, analyze traffic, and personalize your experience. You can manage your cookie preferences through our Cookie Banner. For more details, see our Cookie Policy.

11. Security Measures
We apply technical and organizational measures to protect your personal data, including encryption, secure hosting, and access controls. While no internet transmission is completely secure, we take all reasonable steps to safeguard your information.

12. California Consumer Rights (CCPA/CPRA Notice)
If you are a California resident, you have the right to:

Know what categories of personal information we collect and why

Access the personal information we hold about you

Request deletion of your personal information

Correct inaccurate personal information

Opt-out of the sale or sharing of personal information (we do not sell or share personal information as defined by CCPA/CPRA)

Limit the use of sensitive personal information (we do not use sensitive information beyond what is permitted by law)
To exercise any of these rights, contact us at: [your email]. We will verify and respond to your request within the legally required timeframe.

13. Children’s Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect data from minors.

14. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date reflects the most recent version. Continued use of the website after updates indicates acceptance of the revised policy.

15. Contact Information
For any questions, requests, or concerns about this Privacy Policy or the handling of your data, contact us at:
Email: silviapesheva@gmail.com
Location: Torrent, Valencia, Spain

 

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